Shipping policy
Raw Rituals Shipping Policy
Effective Date: July 23, 2025
Thank you for shopping with Raw Rituals. Below is our detailed shipping policy outlining processing times, estimated delivery windows, customs, and tracking information.
1. Order Processing Time
All orders are processed within estimated delivery times bellow (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
2. Estimated Delivery Times
Delivery estimates begin once your order has been comfirmed:
- North America (U.S. & Canada): 8–10 business days
- International (Rest of the World): 10–18 business days
- Australia & New Zealand: 12–26 business days
Delivery times are estimated and may vary due to customs delays, weather conditions, or postal service disruptions.
3. Shipping Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your tracking details within 5 business days of placing your order, please contact us at info@therawrituals.com.
4. Customs, Duties, and Import Taxes
Raw Rituals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, import duties).
5. Incorrect Addresses
Please ensure all shipping information is correct at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
If you believe you entered incorrect shipping details, contact us as soon as possible. While we’ll do our best to update the order, we cannot guarantee changes once the package has been processed.
6. Lost, Stolen, or Damaged Packages
Once a package leaves our facility and is handed to the carrier, Raw Rituals is not liable for lost, stolen, or delayed shipments.
If your item is marked as delivered but cannot be located, please check with your neighbors, local post office, or building manager. If your item arrives damaged, contact us within 5 days of delivery with photos so we can help resolve the issue, before opening the shipping box.
returns maybe accepted if the damaged unit is approved by us following our standards, return shipments if fully paid by the customer
7. Questions or Support
If you have any questions about your shipping or tracking information, contact us at our contact page